For delivery options and return enquiries, contact our client services team with your location and the pieces you have selected. Confirm the details with us before completing your purchase.
Before your pieces travel.
Where it’s going
Have your delivery country, city and postal code ready when asking about availability.
What’s in your edit
Include the product names, sizes and quantities so your enquiry is specific.
When you need it
Share any preferred date. A requested date is not a confirmed delivery commitment.
| Shipping destinations | Contact us with your country and postal code |
|---|---|
| Processing & delivery | Ask our team for timing for your selected pieces |
| Shipping charges | Request a delivery quote for your address |
| Taxes & import charges | Confirm applicable charges before completing your purchase |
| Tracking | Contact client services with your order reference |
Let’s get the details right.
For a return or exchange request, email client services with your order reference, item name and reason for contacting us. Our team will help you check the applicable terms and the next steps before you send an item back.
Start with the details
Include your order reference, the name used for the purchase and the item you would like help with. For purchases made through another retailer, contact that store directly.
Describe the issue
For a fit question, include the selected size and the fit you expected. For an item issue, describe it and include relevant photos in your email.
Wait for instructions
Ask for confirmation of eligibility, any costs and the correct destination. Keep any correspondence and shipment records.
A question about delivery?
Can I change the address in checkout?
You can edit your delivery details before sharing them with our team. If you have already confirmed a purchase, contact us promptly with your order reference and the corrected address.
Do you offer international or express shipping?
Contact us with your destination and preferred delivery date so we can discuss the options for your selection.
How can I check my order details?
Email client services with the name and email address used for your purchase, along with any order reference. If you have only reviewed your bag, contact our team to continue with your purchase.